Employee Assistance Programme |
Service Assessment & Improvement Programme |
| The
Government of Barbados has whole-heartedly supported this initiative,
recognising that public workers are firstly human beings that will at
some point in their lives experience situations that may affect their
performance at home as well as at work. The Employee Assistance Programme
(EAP) provides confidential, professional counseling services to assist
employees who are experiencing difficult personal or work related problems...read
more |
The
aim of this programme is to improve the level of customer service in the
public sector. In the short term, special concentration will be placed
on those areas that provide opportunities for the greatest interaction
with members of the public, such as counter services. Mindful of the contribution
of tourism to the local economy, emphasis will also be placed on improving
the quality of services that have direct bearing on the tourist industry...read
more |
|
Humanised Management Programme |
Customer Service Improvement Programme (Charters) |
| The
major thrust of this programme is to encourage development of work-friendly
and customer friendly environments in all public sector agencies. Using
a 'four-point approach' the basic objectives are...read
more |
The
aim of this initiative is to improve public services in accordance with
the needs of the Barbadian Citizen. These programme are customer-focused
to the basic rights of the tax-paying public and to receive the best possible
service at all times. OPSR is developing this programme towards the launch
of a National Customer Charter within the public service...read
more |
