 |
 |
||||||
 |
 |
 |
 |
 |
 |
 |
|
 |
|||||||
 |
|||||||
|
|
||||||
|
|
|
|
|
|
|
|
|
|||||||
|
|||||||
The major thrust of this programme is to encourage development of work-friendly and customer friendly environments in all public sector agencies. Using a 'four-point approach' the basic objectives are:
1. To encourage managers/supervisors to be more aware of their employees 'holistic' needs and promote better working relationships based on 'mutual trust and respect'
2. To instil a sense of responsibility in officers who need to recognise and understand that they must retain full control of their attitudes at all times, even in 'trying' situations, and be more positive in their approach when interacting with colleagues and members of the public.
3. To develop a sense of awareness by managers, supervisors and employees as to how environmental conditions can negatively affect workers and what steps may be taken to address them before they escalate.
4. To encourage managers, supervisors, employees and union representatives to develop improved working relationships to avoid problems which may result in work stoppages and other disruption which dilute the reform process.
The development
and maintenance of work friendly environments should assist in addressing
the problem of absenteeism where persons are negatively inclined towards work.
Further to the above the Commonwealth experience has indicated clearly
that successful reforms are built on a foundation of balanced organisational
and attitudinal changes. The public sector reform process must 'capture
the imagination of public officers if there is to be sustainable improvements'.
There must therefore be a deliberate process of changing attitudes in step
with reforming structures, processes and systems. The Humanised Management/Personal
Excellence Programme is seeking to address this process. The Office is working
closely with the National Productivity Council, the Training Administration
Division, the Unions (NUPW/BWU) and the Environmental Division
of the Ministry of Health in order to share our resources in meeting the
objectives of this programme. Consultation is always ongoing with other stakeholders
such as the private sector, NGOs and various individuals to encourage feedback
on our programmes.
Four (4) workshops have been held so far in this area for approximately 125 public officers.
It is proposed to have a public/private sector co-sponsored 'nexus' for two (2) of the five (5) proposed workshops where there will be an opportunity for private/public sector senior officers to share their management experiences. The NPC will also be invited as one of the sponsors.
Outcome/Impact Expected: The number of workshops held should address at least 150 - 200 persons who will, as leaders, be more aware of the importance of their roles. In addition, these officers and other employees will be encouraged to take responsibility for their actions and attitudes in creating and maintaining 'worker and customer' friendly environments.
